Managing your information system is very important in Information Technology. When you run a company that is building or expanding IT Service Management offerings, it is significant to understand certain terms. When you are posed with ITIL vs ITSM comparison and differences, you must be able to tell which is which. While Information Technology Service Management, ITSM helps you take care of services and manage requests from your customer, Information Technology Infrastructure Library, ITIL as an overarching platform gives you an effective workflow. Both tools do not work independently, but there are also differences we must consider.
To clear your confusion, here are some of the differences between these two tools.
What is ITSM?
Information Technology Service Management, which forms the acronym, ITSM, helps you deliver value to your customer by offering information systems management. This encompasses all activities engaged in planning, designing, providing, and running IT services, maintenance, and control.
To sum it up, ITSM entails the management of an organization and involves processes like designing, delivering, managing, and improving IT services for the end users that have identified with your firm. This is basically about aligning processes and services to scale up growth in the IT business.
Benefits Of ITSM
ITSM is centered on customers, employing end-to-end optimization of service delivery, allowing you to manage your customer’s IT services in the following categories:
So, all the activities and management techniques necessary to serve the needs of your customers are available and within budget.
What is ITIL?
The Information Technology Infrastructure Library, known as ITIL, is a widely used framework adopted for IT management. The ITIL makes unique documentation possible, providing a framework that defines best practices. The ITIL incorporates sets of processes, values, and strategies that make it possible for ITSM to run efficient and effective businesses. This serves as a basic guide to ITSM.
To sum it up, ITIL is only a framework for ITSM. It doesn’t exist as a management body, since it provides outlined processes and a roadmap to be deployed on ITSM.
Benefits Of ITIL
ITIL features the entire phases available on the ITSM lifecycle. These phases are outlined in the following categories:
- Strategy. This serves as the building block that must be laid before services are discharged. It provides a base for service setup.
- Design. This covers all the routes from provisioning to management, which afterwards births the planning and design of IT services.
- Transition. This focuses on how switches are made in the services provided which starts from its launching, advances to change and then commissioning.
- Operation. This is about every activity that revolves around the service desks.
- Continual Improvement. This covers every detail around improvement in all of its shades.
Learn in advance what actions are required of you at each phase.
ITIL vs. ITSM: Their Differences
The difference between ITIL and ITSM is not based on what, but on how, which will be best understood when you look at their evolution. ITSM evolved to provide standardization across various organizations, while ITIL is one of its frameworks, which is the most detailed and well-known in the industry.