What Digital Services Do Businesses Need?

The pandemic made transitioning to the digital space a necessity for companies that needed to stay competitive. Every enterprise that wanted to be in business during the pandemic had to find new ways to keep business functional. Some companies with the digital infrastructure to move online transitioned as soon as they could. Some other companies were faced with creating digital solutions to enable them to implement the work-from-home model.

One of the adverse effects of the global epidemic is a faster pace of digital transformation. The way organizations do business and manage internal resources has been transformed with new technology solutions, enabling enterprises to modernize systems, cope with evolving customer demands and rely on digital tools to stay afloat in a fast-changing business space.

Adopting the new online way of doing business can be overwhelming since it requires massive technology solutions designed to enhance customer relationships, improve products & services, strengthen internal processes, enable companies to explore new markets, and maximize opportunities. 

All these are made possible by the adequate provision of digital services by tech solutions providers. Webspace https://webspaceteam.com/ a software development company, creates digital solutions for organizations willing to embrace digital transformation.

What Are Digital Services?

Digital services are defined as solutions delivered through the internet or electronic network. These solutions are automated, and they don’t require 24/7 human intervention for delivery. Digital services are automatic, and the customer has control over the delivery. The users of a digital service have the flexibility to use the service the way it suits them. For example, users of a cloud storage solution control what they choose to upload, download, delete, etc.

Let’s explore the digital solutions enterprises need to survive the competition and stay profitable in business.

Essential Digital Solutions Every Business Needs

Here are the digital services businesses need to run efficiently on the digital space:

  • Collaboration tools
  • Remote project management tools
  • Cybersecurity solutions
  • Customer relationship management solutions
  • Hiring applications
  • Cloud storage solutions

Collaboration Tools

Moving to the remote work model necessitates the use of collaboration tools among teams. With such tools, employees can share files, work concurrently on projects and share feedback. Before the ongoing wave of digital transformation, there were programs (Google Workspace, Slack, Zoom, etc.) that enabled teams to work together. 

Though these existing solutions are still helpful, organizations need software solutions tailored towards their internal workflow. Custom collaboration and communication tools work better because they come with company-specific features and reflect the internal communication hierarchy of organizations.

Remote Project Management (RPM) Tools 

In the remote work model, how do managers keep tabs on employees? In an office setting, project managers get to see workers physically and ensure they work towards their corporate goals. In the prevailing remote environment, project management tools can get the job done. Managing projects is straightforward with tools like Slack, Trello, Basecamp, etc.

RPM solutions enable managers to assign tasks, get feedback, and monitor progress from an application’s dashboard. With RPM tools, time spent in meetings can be plugged into work, thereby boosting productivity. In essence, every organization embracing digital transformation needs an RPM tool for efficient project management.

Cybersecurity Solutions

As companies move their employees online, cyber threats are expected to increase. This is because more sensitive data is shared online among employees, partners, suppliers, and customers. Just by intercepting a communication tool, a firm could lose sensitive data to malicious actors. Consequently, a robust cybersecurity solution should be an integral part of every company’s digital transition plan.

Adopting other technology solutions without considering security will always lead to a data breach. Employees or partners connecting the company’s private network should do that using a VPN. This is to establish a remote, encrypted connection that’s out of the reach of prying eyes. Installation of firewalls is also necessary to shield digital assets from hackers. 

Other measures include maintaining standard password “hygiene” using a password manager, installing anti-virus/anti-malware programs on employees’ devices, and occasionally hosting awareness programs. The human factor is the most vulnerable; cybersecurity software doesn’t remove the need for employee training.

Customer Relationship Management Tools

The way companies relate with customers is fast-changing – thanks to CRM tools making the transition smooth. Every company that wants to improve business processes needs a CRM solution. It has been shown to make the sales cycle shorter, improve retention and provide data that enables organizations to evaluate and tweak the process. It enhances collaboration among the sales team, marketing department, and the accounting unit. With a cloud-based CRM tool, these teams can work together (remotely) to satisfy customers. 

Integrating CRM solutions into your business processes can help you establish a better relationship with customers and increase your revenue significantly. This is the way forward for every business, especially in this era of the remote work model. Some of the leaders in the CRM market include FreshSales, Hubspot, and Salesforce.

Recruiting Applications

There is recruiting software that enterprises, agencies, and small-medium businesses use to hire new talents. These solutions are designed to save the HR professionals time and stress during the hiring process. Recruiting can be a stressful and time-consuming process. Typically, the HR department suffers application overload, and they struggle with sorting and screening resumes to shortlist qualified applicants and move them to the following levels of recruitment. Manually doing this is difficult and could lead to the loss of applications.

Recruitment solutions make this tedious process as easy as possible for the HRM unit. Hiring software takes care of the process of posting jobs and attracting the right talents. Example of which is by using applicant tracking system resume template to organize and lessen application processes. The software enables professionals to automate when possible, thereby lessening the workload. Every organization adopting the work-from-home model has to consider making recruiting easier with recruitment software – examples include Zoho Recruit, UltiPro, Jobvite, iCIMS, etc.

The Next Step?

Adopting the digital work model can be daunting. An average company needs several solutions to embrace the ongoing digital transformation. Working with experts or a software company like Webspace will help you make the right decision and get the best custom tech solutions you need to drive the business forward.